Terms and Conditions – CloudBridges LLC

These Terms and Conditions (“Agreement” or “Conditions”) govern the relationship between CloudBridges LLC (“CloudBridges,” “We,” “Us,” or “Our”) and the individual or organization applying for our services (“You,” “Your,” “Customer,” or “Subscriber”).

CloudBridges LLC, a U.S.-registered company, operates from:
901 4th St N, Ste 12853, St. Petersburg, FL 33702, United States.
You can contact us at support@cloudbridgesllc.com or by phone at +1 (646) 631-1545.

Headings throughout this document are for reference only and do not affect the interpretation of these terms. Customers are advised to seek independent legal counsel for clarification when needed.

1. Definitions

Unless otherwise stated, the following terms shall have the meanings set out below:

“Agreement” means these General Terms, any Specific Terms related to the Services selected, and any referenced or attached documentation.
“Cancellation Period” means the timeframe in which You may terminate the Agreement without penalty, as described herein.
“Data” includes all information, text, audio, video, or materials in any form handled through our systems.
“Effective Date” means the date this Agreement is signed or electronically accepted by both parties.
“Goods” refers to any hardware or products provided by CloudBridges.
“Internet” means the global network that CloudBridges utilizes to provide connectivity or communication services.
“Minimum Period” means the initial contractual duration for which Services are provided, and during which fees remain payable even if terminated early.
“Personal Data” refers to identifiable personal information, as defined under applicable data protection laws.
“Regulations” include, but are not limited to, relevant U.S. consumer and telecommunications laws.
“Services” mean any VoIP, cloud, software, hosting, or telecommunications services offered by CloudBridges.
“Start Date” means the date when (i) You receive written confirmation of activation, or (ii) You begin using the Service—whichever comes first.
“SOW” (Scope of Work) means a written document specifying the scope, pricing, and duration of specific services.

2. Term and Termination

2.1. This Agreement begins on the Effective Date and continues until terminated by either party in accordance with this Agreement.
2.2. Either party may terminate this Agreement for convenience with 60 days’ written notice.
2.3. If any SOWs remain active after termination notice, the Agreement shall continue until the final SOW expires.

3. Scope of Work (SOW)

3.1. An SOW may be modified through a mutually agreed written Change Request.
3.2. Customers may add or remove services with 30 days’ written notice. Any resulting credits will be prorated.
3.3. Each SOW runs for its defined term and may not be terminated early except for material breach.

4. Fees and Payment

4.1. Fees and applicable taxes must be paid upon ordering or renewing any Goods or Services.
4.2. Payment methods include Credit/Debit Card, ACH, Wire Transfer, or Direct Debit.
4.3. Invoices are payable within seven (7) days unless otherwise agreed.
4.4. Payments must be made without deduction, set-off, or delay.
4.5. All fees are non-refundable unless agreed in writing.
4.6. Services suspended due to non-payment remain chargeable.
4.7. CloudBridges reserves the right to apply credit limits or request a deposit.
4.8. Prepaid services are non-refundable after the cancellation period.

5. Non-Payment

5.1. Services may be suspended or terminated for non-payment.
5.2. Payments are due within 10 days of the invoice or Purchase Date.
5.3. Accounts unpaid after 14 days may be deleted permanently.
5.4. Overdue accounts referred to collections will incur a 15% recovery fee plus applicable interest.

6. Services and Availability

6.1. CloudBridges exercises due care in providing reliable services but does not guarantee:

Continuous, error-free, or secure operation, or
Integrity or completeness of Data transmitted or stored.
6.2. Routine or emergency maintenance may cause temporary suspension.
6.3. CloudBridges VoIP and cloud services may depend on third-party internet connectivity, and outages or power failures may disrupt access, including emergency call capability.

7. Customer Obligations

7.1. You must:

Maintain secure login credentials;
Notify CloudBridges of any security breach within 24 hours;
Follow operational instructions for the Services;
Keep contact and billing details up to date.
7.2. You are responsible for all actions under your account, authorized or not.
7.3. You must not use Services for illegal purposes, spam, fraud, or unauthorized autodialing (“robocalling”).
7.4. You are responsible for regular backups of any stored or transmitted data.

8. Cancellation Rights

8.1. You may cancel Services within 10 days of entering the Agreement (unless services have already begun).
8.2. Goods may be cancelled within 10 days of receipt.
8.3. Once service activation or provisioning has begun, cancellation is no longer available under this clause.

9. Termination for Breach

9.1. CloudBridges may terminate this Agreement immediately upon written notice if:

You breach these Conditions and fail to remedy within 14 days,
You enter insolvency, liquidation, or similar proceedings, or
Required by law or authority.
9.2. On termination, access to all Services will cease, and related data may be deleted without liability.

10. Use Restrictions

10.1. You agree not to:

Upload or transmit malicious code;
Send unlawful, abusive, or defamatory communications;
Use Services for unsolicited marketing or bulk calls without consent;
Infringe any third-party rights.

11. Indemnity

You agree to indemnify and hold CloudBridges harmless against any claims, losses, or costs arising from:

Your use of the Services,
Breach of these Conditions, or
Third-party claims relating to your actions or data.

12. Limitation of Liability

12.1. CloudBridges’ total liability for any claim shall not exceed the total fees paid by You in the preceding 12 months.
12.2. We are not liable for indirect, consequential, or economic losses, including lost profits or data.
12.3. No warranties are implied beyond those expressly stated in this Agreement.

13. Confidentiality and Data Protection

13.1. Both parties agree to maintain the confidentiality of information shared under this Agreement.
13.2. CloudBridges will process all Personal Data in compliance with its Privacy Policy and applicable data protection laws.

14. Force Majeure

Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including natural disasters, network failures, or acts of government.

15. General Provisions

15.1. These Conditions constitute the entire agreement between the parties.
15.2. Any void or unenforceable clause shall not affect the validity of the remainder.
15.3. CloudBridges may subcontract or assign its rights; You may not without written consent.
15.4. Nothing herein constitutes a partnership or joint venture.
15.5. The Agreement shall be governed by the laws of the State of Florida, USA, and disputes shall be subject to the jurisdiction of its courts.

16. Notices

16.1. All official communications must be in writing to:

CloudBridges LLC
901 4th St N, Ste 12853
St. Petersburg, FL 33702
United States
📧 Email: support@cloudbridgesllc.com

16.2. Notices are deemed received when delivered personally, sent via recorded delivery (5 days), or by email (same day unless proven otherwise).